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Luxury Presence Announces New Chief Customer Officer

By: PRLog

Leading digital real estate platform welcomes Carla Nichols to the team

SANTA MONICA, Calif. - March 1, 2023 - PRLog -- Luxury Presence, the leading growth marketing and technology platform for real estate agents, teams, and brokers, announced today it has hired SaaS startup veteran Carla Nichols as Chief Customer Officer.

"Carla's deep SaaS experience, customer-centric focus, leadership skills, and innovator mindset make her the perfect choice to lead this charge for Luxury Presence," said Malte Kramer, founder of Luxury Presence. "Delivering an above-and-beyond customer experience is our priority, and we're thrilled to have her on board."

Nichols brings more than 20 years experience working with SaaS start-ups and scaling Customer Success teams, including onboarding, professional services, and customer support, success, and training. She started her career as a management consultant helping Fortune 500 and Global 2000 clients transform and scale customer-facing operations and has held leadership positions running global service and support in high-tech and biotech start-ups.

"I'm honored to oversee our relationship with clients and to drive efforts that elevate their experiences at each touchpoint across their journey with Luxury Presence," said Nichols. "I am passionate about advocating for customers to ensure they derive ongoing value from our solutions."

To learn more about Luxury Presence, visit

About Luxury Presence

Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Their award-winning real estate website designs and expert marketing solutions help clients grow their businesses and stand out from the competition. Since launching in 2016, Luxury Presence has been trusted by more than 7,000 real estate professionals, including over 20 of the Wall Street Journal Top 100 agents.

The Los Angeles-based SaaS company raised $25.9 million in its Series B round in 2021, led by Bessemer Venture Partners alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks player Dirk Nowitzki, along with other angel investors, also participated in the round.

The company's suite of solutions includes award-winning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content and SEO strategies, expert social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA. Inc. ranked Luxury Presence as the 322nd fastest-growing private company in America in 2020 and the 598th in 2021.

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Carla Nichols

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