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ServiceNow Cloud Observability Launches as One of Industry’s First Integrated End-to-End Observability Solutions for Cloud Applications

Powered by observability leader Lightstep, ServiceNow Cloud Observability helps organizations manage the growing scale and complexity of cloud and cloud-native infrastructure, for complete visibility across the enterprise

Knowledge 2023 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today launched ServiceNow Cloud Observability, one of the industry’s first integrated end-to-end observability solution for cloud applications. Powered by observability leader Lightstep, which ServiceNow acquired in May 2021, ServiceNow Cloud Observability helps organizations manage the growing scale and complexity of cloud and cloud-native infrastructure and break down siloes for complete visibility across the entire enterprise, all within a unified solution.

This press release features multimedia. View the full release here:

ServiceNow Cloud Observability (Graphic: Business Wire)

ServiceNow Cloud Observability (Graphic: Business Wire)

IDC forecasts that the observability market will reach $9.08 billion by 20251. As enterprises increasingly move from traditional IT operations to cloud-native infrastructure, developer teams need to better monitor, manage, and maintain their digital business applications. Traditional legacy or point solutions are either costly, only able to solve a portion of the problem, or require vendor-specific skillsets. combines operational monitoring and observability data for cloud and cloud-native applications into a holistic, end-to-end solution for IT performance. With Cloud Observability, IT teams can identify and solve issues faster, making their entire stack of software and services more reliable and resilient.

"Historically, managing cloud and cloud-native applications in enterprise environments has been complex, as many organizations are dependent upon traditional infrastructure and legacy services. This has forced businesses to invest in multiple observability tools to improve application performance across estates, creating massive challenges for IT teams as they navigate siloed visibility to resolve issues," said Ben Sigelman, general manager of Cloud Observability and co-founder of Lightstep. "ServiceNow Cloud Observability solves this problem. With a unified, scalable cloud-native observability solution connected to the Now Platform, we are helping digital businesses seamlessly integrate observability into their most essential operations.”

ServiceNow Cloud Observability is one of the industry’s only solutions that brings critical telemetry data (logs, metrics, traces) together, enabling teams to improve security, workflows, collaboration, customer and employee experiences, and ROI. Building off existing solutions on the Now Platform, ServiceNow Cloud Observability helps organizations easily identify issues and reduce outages so they can protect revenue and boost customer satisfaction.

ServiceNow Cloud Observability also includes two new capabilities:

  • Cloud-Native Logging: In 2022 ServiceNow acquired Era Software. Harnessing Era Software’s cloud-native logging technology, ServiceNow is introducing fully integrated, scalable log management capabilities for cloud-native apps, to give a complete view of all digital user interactions and reduce non-essential data, saving time and resources for DevOps teams.
  • Service Graph Connector: Enables organizations to easily pull data from cloud frameworks like OpenTelemetry and Kubernetes directly into ServiceNow IT Operations Management (ITOM) without any additional tooling, connecting cloud insights with IT infrastructure from one solution. Service Graph Connector reduces the time it takes to gain valuable insight into cloud app performance and allows organizations to act faster without sacrificing security.

ServiceNow has been steadily building towards the launch of ServiceNow Cloud Observability through acquisitions of observability leaders Lightstep in 2021 and Era Software in 2022 and recent product updates like OpenTelemetry portability and Unified Query Language. These enhancements are the building blocks for ServiceNow Cloud Observability and complete the picture of visibility across the enterprise.


ServiceNow Cloud Observability is generally available now.

Use of Forward‑Looking Statements

This press release contains “forward‑looking statements” about the expectations, beliefs, plans, and intentions relating to a new ServiceNow Cloud Observability solution. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward‑looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include: (i) delays and unexpected difficulties and expenses in delivering the solution and (ii) uncertainty as to whether sales of the solution will justify the investments in the solution. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.

About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit:

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

1 IDC TechBrief: IT Observability for Digital Infrastructure Operations, July 2022, Doc#US49358522


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