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registrant in connection with Rule 12g3-2(b):
VRG Implements Sabre Solution to Optimize Customer Service
São Paulo, March 17, 2008 – GOL Linhas Aéreas Inteligentes S.A. (NYSE: GOL and Bovespa: GOLL4), the parent company of Brazilian airlines GOL Transportes Aéreos S.A. (“GTA”, Brazil’s low-cost, low-fare airline) and VRG Linhas Aéreas S.A. (“VRG”, Brazil’s premium service airline), announces that VRG has implemented Sabre Airline Solutions.
The SabreSonic suite is a comprehensive, modern solution that helps airlines attain their top priorities, delivering an advanced customer-focused and efficient solution. From powerful multi-channel sales to comprehensive reporting and analysis, the SabreSonic suite provides the operational flexibility VRG aspiries in today’s competitive marketplace.
The solution will establish sales and customer service systems integration – which used to be a combination of two different systems, now is just a unique platform. That means shorter and faster operations in a single environment. Another important factor is that the platform will not be locally installed, therefore, the Company will have no costs for maintaining equipment and servers; instead, Sabre Airline Solutions will be in charge of this service.
SabreSonic capabilities, such as Automated Exchange and Refund, Frequent Traveler Profiles, traveler Check-In and many other features located within an easy-to-use graphical user interface, will help the Company enhance productivity while exceeding customers’ expectations with superior customer service.
”The SabreSonic solution has an advanced sales suite via Internet that will provide customers with a positive experience on using this sales channel. As a result, the Company expects a highly increment on sales via Internet, either directly to end users or through travel agents, with a subsequent reduction on selling costs,” says Lincoln Amano, VRG’s Commercial director.
VRG will also become a member of Sabre Airline Solutions’ advanced customer community, a forum for member airlines to collaborate with each other to help drive the investment prioritization of Sabre Airline Solutions’ technology projects.
About GOL Linhas Aéreas Inteligentes S.A.
GOL Linhas Aéreas Inteligentes S.A. is the parent company of Brazilian airlines GOL Transportes Aéreos S.A. (“GTA”, a low-cost, low-fare airline which operates the GOL brand) and VRG Linhas Aéreas S.A. (“VRG”, a
premium service airline which operates the VARIG brand). GTA and VRG offer daily flights to more destinations in Brazil than any other domestic airline while providing customers with the most convenient flight schedules in the country. The airlines
operate a young, modern fleet of Boeing aircraft, the safest and most comfortable aircraft of its class, with low maintenance, fuel and training costs, and high aircraft utilization and efficiency ratios. In addition to safe and reliable services,
which stimulate brand recognition and customer satisfaction, the Company’s service is recognized as the best value proposition in the market. Growth plans include increasing frequencies in existing markets and adding service to additional
markets in both Brazil and other high-traffic travel destinations. Shares are listed on the NYSE (GOL) and the Bovespa (GOLL4) stock exchanges.
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CONTACT: GOL Linhas Aéreas Inteligentes S.A.
| Investor Relations | Media | |
| Ph: (5511) 3169 6800 | Brazil & Latin America | |
| E-mail: ri@golnaweb.com.br | Ph: (5511) 3169 6967 | |
| Site: www.voegol.com.br/ir | E-mail: comcorp@golnaweb.com.br | |
| U.S. & Europe | ||
| Edelman; M. Smith and N. Dean | ||
| Ph: +1 (212) 704-8196 / 704-4484 | ||
| E-mail: meaghan.smith@edelman.com | ||
| noelle.dean@edelman.com |
This release contains forward-looking statements relating to the prospects of the business, estimates for operating and financial results, and those related to growth prospects of GOL. These are merely projections and, as such, are based exclusively on the expectations of GOL’s management concerning the future of the business and its continued access to capital to fund the Company’s business plan. Such forward-looking statements depend, substantially, on changes in market conditions, government regulations, competitive pressures, the performance of the Brazilian economy and the industry, among other factors and risks disclosed in GOL’s filed disclosure documents and are, therefore, subject to change without prior notice.
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GOL LINHAS AÉREAS INTELIGENTES S.A. |
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By: |
/S/ Richard F. Lark, Jr.
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Name: Richard F. Lark, Jr.
Title: Executive Vice President – Finance, Chief Financial Officer |
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This press release may contain forward-looking statements. These statements are statements that are not historical facts, and are based on management's current view and estimates offuture economic circumstances, industry conditions, company performance and financial results. The words "anticipates", "believes", "estimates", "expects", "plans" and similar expressions, as they relate to the company, are intended to identify forward-looking statements. Statements regarding the declaration or payment of dividends, the implementation of principal operating and financing strategies and capital expenditure plans, the direction of future operations and the factors or trends affecting financial condition, liquidity or results of operations are examples of forward-looking statements. Such statements reflect the current views of management and are subject to a number of risks and uncertainties. There is no guarantee that the expected events, trends or results will a ctually occur. The statements are based on many assumptions and factors, including general economic and market conditions, industry conditions, and operating factors. Any changes in such assumptions or factors could cause actual results to differ materially from current expectations.