OMB APPROVAL
OMB Number:3235-0145
Expires: August 31, 1999
Estimated average burden
hours per response 14.90
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
SCHEDULE 13D
Under the Securities Exchange Act of 1934
(Amendment No. 3)
SupportSoft, Inc.
(Name of Issuer)
Common Stock
(Title of Class of Securities)
868587106
(CUSIP Number)
October 18, 2002
(Date of Event Which Requires Filing of this Statement)
Check the appropriate box to designate the rule pursuant to which this Schedule
is filed:
/_X_/ Rule 13d-1(a)
* The remainder of this cover page shall be filled out for a reporting person's
initial filing on this form with respect to the subject class of securities,
and
for any subsequent amendment containing information which would alter
disclosures provided in a prior cover page.
The information required on the remainder of this cover page shall not be
deemed
to be "filed" for the purpose of Section 18 of the Securities Exchange Act of
1934 ("Act") or otherwise subject to the liabilities of that section of the Act
but shall be subject to all other provisions of the Act (however, see the
Notes).
Potential persons who are to respond to the collection of information contained
in this form are not required to respond unless the form displays a currently
valid OMB control number.
SEC 1745 (3-98) Page 1 of 10
CUSIP No. 868587106 13D Page 2 of 10
----------------------------------------------------------------
1 NAME OF REPORTING PERSONS
IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)
RS Investment Management Co. LLC
----------------------------------------------------------------
2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions)
(a)/ /
(b)/ /
----------------------------------------------------------------
3 SEC USE ONLY
----------------------------------------------------------------
4 SOURCE OF FUNDS WC
----------------------------------------------------------------
5 CITIZENSHIP OR PLACE OF ORGANIZATION
Delaware
----------------------------------------------------------------
NUMBER OF 6 SOLE VOTING POWER
SHARES -0-
BENEFICIALLY ---------------------------------------
OWNED BY 7 SHARED VOTING POWER
EACH -8,274,150-
REPORTING ---------------------------------------
PERSON 8 SOLE DISPOSITIVE POWER
WITH -0-
---------------------------------------
9 SHARED DISPOSITIVE POWER
-8,274,150-
----------------------------------------------------------------
10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON
-8,274,150-
----------------------------------------------------------------
11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See
Instructions)
----------------------------------------------------------------
12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9
24.7%
----------------------------------------------------------------
13 TYPE OF REPORTING PERSON (See Instructions)
OO, HC
----------------------------------------------------------------
CUSIP No. 868587106 13D Page 3 of 10
----------------------------------------------------------------
1 NAME OF REPORTING PERSONS
IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)
RS Investment Management, L.P.
----------------------------------------------------------------
2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions)
(a)/ /
(b)/ /
----------------------------------------------------------------
3 SEC USE ONLY
----------------------------------------------------------------
4 SOURCE OF FUNDS WC
----------------------------------------------------------------
5 CITIZENSHIP OR PLACE OF ORGANIZATION
California
----------------------------------------------------------------
NUMBER OF 6 SOLE VOTING POWER
SHARES -0-
BENEFICIALLY ---------------------------------------
OWNED BY 7 SHARED VOTING POWER
EACH -8,274,150-
REPORTING ---------------------------------------
PERSON 8 SOLE DISPOSITIVE POWER
WITH -0-
---------------------------------------
9 SHARED DISPOSITIVE POWER
-8,274,150-
----------------------------------------------------------------
10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON
-8,274,150-
----------------------------------------------------------------
11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See
Instructions)
----------------------------------------------------------------
12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9
24.7%
----------------------------------------------------------------
13 TYPE OF REPORTING PERSON (See Instructions)
IA, PN
----------------------------------------------------------------
CUSIP No. 868587106 13D Page 4 of 10
----------------------------------------------------------------
1 NAME OF REPORTING PERSONS
IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)
G. Randall Hecht
----------------------------------------------------------------
2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions)
(a)/ /
(b)/ /
----------------------------------------------------------------
3 SEC USE ONLY
----------------------------------------------------------------
4 SOURCE OF FUNDS WC
----------------------------------------------------------------
5 CITIZENSHIP OR PLACE OF ORGANIZATION
USA
----------------------------------------------------------------
NUMBER OF 6 SOLE VOTING POWER
SHARES -0-
BENEFICIALLY ---------------------------------------
OWNED BY 7 SHARED VOTING POWER
EACH -8,274,150-
REPORTING ---------------------------------------
PERSON 8 SOLE DISPOSITIVE POWER
WITH -0-
---------------------------------------
9 SHARED DISPOSITIVE POWER
-8,274,150-
----------------------------------------------------------------
10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON
-8,274,150-
----------------------------------------------------------------
11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See
Instructions)
----------------------------------------------------------------
12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9
24.7%
----------------------------------------------------------------
13 TYPE OF REPORTING PERSON (See Instructions)
IN, HC
----------------------------------------------------------------
CUSIP No. 868587106 13D Page 5 of 10
----------------------------------------------------------------
1 NAME OF REPORTING PERSONS
IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)
RS Diversified Growth Fund
----------------------------------------------------------------
2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions)
(a)/ /
(b)/ /
----------------------------------------------------------------
3 SEC USE ONLY
----------------------------------------------------------------
4 SOURCE OF FUNDS WC
----------------------------------------------------------------
5 CITIZENSHIP OR PLACE OF ORGANIZATION
Massachusetts
----------------------------------------------------------------
NUMBER OF 6 SOLE VOTING POWER
SHARES -0-
BENEFICIALLY ---------------------------------------
OWNED BY 7 SHARED VOTING POWER
EACH -5,400,000-
REPORTING ---------------------------------------
PERSON 8 SOLE DISPOSITIVE POWER
WITH -0-
---------------------------------------
9 SHARED DISPOSITIVE POWER
-5,400,000-
----------------------------------------------------------------
10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON
-5,400,000-
----------------------------------------------------------------
11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See
Instructions)
----------------------------------------------------------------
12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9
16.1%
----------------------------------------------------------------
13 TYPE OF REPORTING PERSON (See Instructions)
IV
----------------------------------------------------------------
CUSIP No. 868587106 13D Page 6 of 10
ITEM 1.
This Schedule 13D is filed with respect to the Common Stock of SupportSoft, Inc.
ITEM 2.
This Schedule 13D is filed on behalf of the following:
I. (a) RS Investment Management Co. LLC is a Delaware Limited Liability
Company.
(b) 388 Market Street, Ste 1700, San Francisco, CA 94111
(c) holding company
(d) no convictions in criminal proceedings
(e) no civil or administrative proceedings
II. (a) RS Investment Management, L.P. is a California Limited Partnership.
(b) 388 Market Street, Ste 1700, San Francisco, CA 94111
(c)registered investment adviser
(d) no convictions in criminal proceedings
(e) no civil or administrative proceedings
III. (a) RS Diversified Growth Fund is a series of a Massachusetts Business
Trust.
(b) 388 Market Street, Ste 1700, San Francisco, CA 94111
(c) investment company
(d) no convictions in criminal proceedings
(e) no civil or administrative proceedings
IV. (a) G. Randall Hecht is a control person of RS Investment
Management Co. LLC and RS Investment Management, L.P.
(b) RS Investments, 388 Market Street, Ste 1700, San Francisco, CA 94111
(c) Chief Executive Officer of RS Investment Management Co. LLC and
RS Investment Management, L.P.
(d) no convictions in criminal proceedings
(e) no civil or administrative proceedings
RS Investment Management, L.P. is a Registered Investment Adviser
and the investment adviser to RS Diversified Growth Fund.
RS Investment Management Co. LLC is the General Partner of RS Investment
Management, L.P. G. Randall Hecht is a control person of RS
Investment Management Co. LLC and RS Investment Management, L.P.
CUSIP No. 868587106 13D Page 7 of 10
ITEM 3
The securities with respect to which this Schedule 13D is filed were
purchased by Funds managed by RSIM, L.P. and RS Growth Group LLC
using working capital contributed by the Funds respective partners
and shareholders.
ITEM 4
This schedule is being filed based on a change in the ownership
position of Funds managed by RSIM, L.P. and RS Growth Group LLC
due to acquisitions. All shares are held for investment purposes
only. The reporting persons may sell all or part or acquire
additional securities of the Issuer depending on market conditions
and other economic factors.
ITEM 5
The aggregate number and percentage of the class of securities
identified pursuant to Item 1 of this Schedule 13D that are
beneficially owned by the persons listed in Item 2 are as follows:
RS Investment Mgmt Co. LLC 8,274,150 24.7%
RS Investment Mgmt, L.P. 8,274,150 24.7%
RS Diversified Growth Fund 5,400,000 16.1%
All percentages in this table are based, pursuant to
13D-1(e) of the Securities Exchange Act of 1934, as amended,
on 33,507,063 shares of Common Stock of the Issuer
outstanding as of August 14, 2002.
RS Investment Mgmt Co. LLC is a Delaware Limited Liability
Company that is deemed to have shared dispositive power
over 8,274,150 shares of the Issuer.
RS Investment Mgmt, L.P. is a California Limited Partnership that
is deemed to have shared dispositive power over 8,274,150 shares of
the Issuer.
RS Diversified Growth Fund is an investment company that is a series
Of a Massachusetts Business Trust with shared dispositive power
over 5,400,000 shares of the Issuer.
CUSIP No. 868587106 13D Page 8 of 10
The following is a list of transactions by the filing parties in the
last 60 days:
DATE SHARES PRICE/SH TYPE
08/20/2002 3000 2.44 open mkt purchase
08/20/2002 2500 2.44 open mkt purchase
08/21/2002 2800 2.34 open mkt purchase
08/21/2002 5500 2.32 open mkt purchase
08/21/2002 2200 2.34 open mkt purchase
08/21/2002 4500 2.32 open mkt purchase
08/22/2002 4400 2.57 open mkt purchase
08/22/2002 3500 2.57 open mkt purchase
08/26/2002 2700 2.48 open mkt purchase
08/26/2002 2300 2.48 open mkt purchase
08/27/2002 1200 2.39 open mkt purchase
08/27/2002 900 2.39 open mkt purchase
08/28/2002 16100 2.26 open mkt purchase
08/28/2002 16200 2.26 open mkt purchase
08/28/2002 2700 2.26 open mkt purchase
08/29/2002 2300 2.28 open mkt purchase
08/29/2002 2300 2.28 open mkt purchase
08/29/2002 400 2.28 open mkt purchase
08/30/2002 7000 2.39 open mkt purchase
08/30/2002 6900 2.39 open mkt purchase
08/30/2002 1100 2.39 open mkt purchase
09/03/2002 4600 2.30 open mkt purchase
09/03/2002 4600 2.30 open mkt purchase
09/03/2002 800 2.30 open mkt purchase
09/04/2002 5000 2.33 open mkt purchase
09/04/2002 5000 2.33 open mkt purchase
09/04/2002 5000 2.33 open mkt purchase
09/04/2002 5000 2.33 open mkt purchase
09/05/2002 1700 2.31 open mkt purchase
09/05/2002 3500 2.31 open mkt purchase
09/06/2002 6600 2.27 open mkt purchase
09/06/2002 1700 2.32 open mkt purchase
09/06/2002 3300 2.32 open mkt purchase
09/06/2002 13200 2.27 open mkt purchase
09/12/2002 5000 2.19 open mkt purchase
09/12/2002 500 2.19 open mkt purchase
09/12/2002 5000 2.19 open mkt purchase
09/12/2002 50000 2.19 open mkt purchase
09/13/2002 12700 2.19 open mkt purchase
09/13/2002 800 2.19 open mkt purchase
09/16/2002 4700 2.17 open mkt purchase
09/16/2002 300 2.17 open mkt purchase
09/17/2002 3900 2.15 open mkt purchase
09/17/2002 300 2.15 open mkt purchase
09/18/2002 9300 2.04 open mkt purchase
09/18/2002 600 2.04 open mkt purchase
09/19/2002 6900 2.05 open mkt purchase
09/19/2002 500 2.05 open mkt purchase
09/25/2002 9400 2.06 open mkt purchase
09/25/2002 600 2.06 open mkt purchase
09/26/2002 4700 2.17 open mkt purchase
09/26/2002 300 2.17 open mkt purchase
09/27/2002 23700 1.90 open mkt purchase
09/27/2002 4700 2.02 open mkt purchase
09/27/2002 1300 1.90 open mkt purchase
09/27/2002 300 2.02 open mkt purchase
09/30/2002 10000 2.04 open mkt purchase
10/08/2002 1900 2.16 open mkt purchase
10/08/2002 1900 2.16 open mkt purchase
10/08/2002 9300 2.16 open mkt purchase
10/08/2002 1900 2.16 open mkt purchase
10/09/2002 600 2.23 open mkt purchase
10/09/2002 600 2.23 open mkt purchase
10/09/2002 3200 2.23 open mkt purchase
10/09/2002 600 2.23 open mkt purchase
10/10/2002 600 2.22 open mkt purchase
10/10/2002 600 2.22 open mkt purchase
10/10/2002 3200 2.22 open mkt purchase
10/10/2002 600 2.22 open mkt purchase
10/11/2002 4100 2.23 open mkt purchase
10/11/2002 5500 2.23 open mkt purchase
10/14/2002 2800 2.33 open mkt purchase
10/14/2002 3800 2.33 open mkt purchase
10/17/2002 3600 2.72 open mkt purchase
10/17/2002 10800 2.72 open mkt purchase
10/17/2002 3600 2.72 open mkt purchase
10/17/2002 28600 2.72 open mkt purchase
10/17/2002 12600 2.72 open mkt purchase
10/17/2002 26500 2.72 open mkt purchase
10/18/2002 400 2.88 open mkt purchase
10/18/2002 1000 2.78 open mkt purchase
10/18/2002 1100 2.88 open mkt purchase
10/18/2002 3100 2.78 open mkt purchase
10/18/2002 4700 2.78 open mkt purchase
10/18/2002 1700 2.88 open mkt purchase
10/18/2002 23300 2.78 open mkt purchase
10/18/2002 8100 2.88 open mkt purchase
10/18/2002 9100 2.78 open mkt purchase
10/18/2002 3300 2.88 open mkt purchase
10/18/2002 15000 2.78 open mkt purchase
10/18/2002 5400 2.88 open mkt purchase
CUSIP No. 868587106 13D Page 9 of 10
ITEM 6
Please refer to Item 5.
ITEM 7
The following exhibits are filed herewith:
Exhibit A - Joint Filing Agreement
ITEM 8
SIGNATURE
After reasonable inquiry and to the best of my knowledge and belief, I certify
that the information set forth in this statement is true, complete and correct.
Dated: October 21, 2002
RS INVESTMENT MANAGEMENT CO. LLC
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
RS INVESTMENT MANAGEMENT, L.P.
By: RS Investment Management Co. LLC
General Partner
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
RS DIVERSIFIED GROWTH FUND
By: RS Investment Management, L.P.
Investment Adviser
By: RS Investment Management Co. LLC
General Partner
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
/s/ G. Randall Hecht
G. Randall Hecht
CUSIP No. 868587106 13D Page 10 of 10
EXHIBIT A
JOINT FILING AGREEMENT
The undersigned hereby agree that they are filing this statement jointly
pursuant to Rule 13d-1(f)(1). Each of them is responsible for the timely
filing
of the Schedule 13D and any amendments thereto, and for the completeness and
accuracy of the information concerning such person contained therein; but none
of them is responsible for the completeness or accuracy of the information
concerning the other persons making the filing, unless such person knows or has
reason to believe that such information is accurate.
Dated: October 21, 2002
RS INVESTMENT MANAGEMENT CO. LLC
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
RS INVESTMENT MANAGEMENT, L.P.
By: RS Investment Management Co. LLC
General Partner
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
RS DIVERSIFIED GROWTH FUND
By: RS Investment Management, L.P.
Investment Adviser
By: RS Investment Management Co. LLC
General Partner
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
/s/ G. Randall Hecht
G. Randall Hecht