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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
SCHEDULE 13D
Under the Securities Exchange Act of 1934
(Amendment No. 2)
SupportSoft, Inc.
(Name of Issuer)
Common Stock
(Title of Class of Securities)
868587106
(CUSIP Number)
August 23, 2002
(Date of Event Which Requires Filing of this Statement)
Check the appropriate box to designate the rule pursuant to which this Schedule
is filed:
/_X_/ Rule 13d-1(a)
* The remainder of this cover page shall be filled out for a reporting person's
initial filing on this form with respect to the subject class of securities,
and
for any subsequent amendment containing information which would alter
disclosures provided in a prior cover page.
The information required on the remainder of this cover page shall not be
deemed
to be "filed" for the purpose of Section 18 of the Securities Exchange Act of
1934 ("Act") or otherwise subject to the liabilities of that section of the Act
but shall be subject to all other provisions of the Act (however, see the
Notes).
Potential persons who are to respond to the collection of information contained
in this form are not required to respond unless the form displays a currently
valid OMB control number.
SEC 1745 (3-98) Page 1 of 9
CUSIP No. 868587106 13D Page 2 of 9
Pages
----------------------------------------------------------------
1 NAME OF REPORTING PERSONS
IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)
RS Investment Management Co. LLC
----------------------------------------------------------------
2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions)
(a)/ /
(b)/ /
----------------------------------------------------------------
3 SEC USE ONLY
----------------------------------------------------------------
4 SOURCE OF FUNDS WC
----------------------------------------------------------------
5 CITIZENSHIP OR PLACE OF ORGANIZATION
Delaware
----------------------------------------------------------------
NUMBER OF 6 SOLE VOTING POWER
SHARES -0-
BENEFICIALLY ---------------------------------------
OWNED BY 7 SHARED VOTING POWER
EACH -7,793,450-
REPORTING ---------------------------------------
PERSON 8 SOLE DISPOSITIVE POWER
WITH -0-
---------------------------------------
9 SHARED DISPOSITIVE POWER
-7,793,450-
----------------------------------------------------------------
10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON
-7,793,450-
----------------------------------------------------------------
11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See
Instructions)
----------------------------------------------------------------
12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9
23.3%
----------------------------------------------------------------
13 TYPE OF REPORTING PERSON (See Instructions)
OO, HC
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CUSIP No. 868587106 13D Page 3 of 9
Pages
----------------------------------------------------------------
1 NAME OF REPORTING PERSONS
IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)
RS Investment Management, L.P.
----------------------------------------------------------------
2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions)
(a)/ /
(b)/ /
----------------------------------------------------------------
3 SEC USE ONLY
----------------------------------------------------------------
4 SOURCE OF FUNDS WC
----------------------------------------------------------------
5 CITIZENSHIP OR PLACE OF ORGANIZATION
California
----------------------------------------------------------------
NUMBER OF 6 SOLE VOTING POWER
SHARES -0-
BENEFICIALLY ---------------------------------------
OWNED BY 7 SHARED VOTING POWER
EACH -7,793,450-
REPORTING ---------------------------------------
PERSON 8 SOLE DISPOSITIVE POWER
WITH -0-
---------------------------------------
9 SHARED DISPOSITIVE POWER
-7,793,450-
----------------------------------------------------------------
10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON
-7,793,450-
----------------------------------------------------------------
11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See
Instructions)
----------------------------------------------------------------
12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9
23.3%
----------------------------------------------------------------
13 TYPE OF REPORTING PERSON (See Instructions)
IA, PN
----------------------------------------------------------------
CUSIP No. 868587106 13D Page 4 of 9
Pages
----------------------------------------------------------------
1 NAME OF REPORTING PERSONS
IRS IDENTIFICATION NOS. OF ABOVE PERSONS (ENTITIES ONLY)
RS Diversified Growth Fund
----------------------------------------------------------------
2 CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP (See Instructions)
(a)/ /
(b)/ /
----------------------------------------------------------------
3 SEC USE ONLY
----------------------------------------------------------------
4 SOURCE OF FUNDS WC
----------------------------------------------------------------
5 CITIZENSHIP OR PLACE OF ORGANIZATION
Massachusetts
----------------------------------------------------------------
NUMBER OF 6 SOLE VOTING POWER
SHARES -0-
BENEFICIALLY ---------------------------------------
OWNED BY 7 SHARED VOTING POWER
EACH -5,116,800-
REPORTING ---------------------------------------
PERSON 8 SOLE DISPOSITIVE POWER
WITH -0-
---------------------------------------
9 SHARED DISPOSITIVE POWER
-5,116,800-
----------------------------------------------------------------
10 AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON
-5,116,800-
----------------------------------------------------------------
11 CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES (See
Instructions)
----------------------------------------------------------------
12 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW 9
15.3%
----------------------------------------------------------------
13 TYPE OF REPORTING PERSON (See Instructions)
IV
----------------------------------------------------------------
CUSIP No. 868587106 13D Page 5 of 9 Pages
ITEM 1.
This Schedule 13D is filed with respect to the Common Stock of SupportSoft, Inc.
ITEM 2.
This Schedule 13D is filed on behalf of the following:
I. (a) RS Investment Management Co. LLC is a Delaware Limited Liability
Company.
(b) 388 Market Street, Ste 1700, San Francisco, CA 94111
(c) holding company
(d) no convictions in criminal proceedings
(e) no civil or administrative proceedings
II. (a) RS Investment Management, L.P. is a California Limited Partnership.
(b) 388 Market Street, Ste 1700, San Francisco, CA 94111
(c)registered investment adviser
(d) no convictions in criminal proceedings
(e) no civil or administrative proceedings
III. (a) RS Diversified Growth Fund is part of a Massachusetts Business
Trust.
(b) 388 Market Street, Ste 1700, San Francisco, CA 94111
(c) investment company
(d) no convictions in criminal proceedings
(e) no civil or administrative proceedings
CUSIP No. 868587106 13D Page 6 of 9 Pages
ITEM 3
The securities with respect to which this Schedule 13D is filed were
purchased by Funds managed by RSIM, L.P. and RS Growth Group LLC
using working capital contributed by the Funds respective partners
and shareholders.
ITEM 4
This schedule is being filed based on a change in the ownership
position of Funds managed by RSIM, L.P. and RS Growth Group LLC
due to acquisitions. All shares are held for investment purposes
only. The reporting persons may sell all or part or acquire
additional securities of the Issuer depending on market conditions
and other economic factors.
ITEM 5
The aggregate number and percentage of the class of securities
identified pursuant to Item 1 of this Schedule 13D that are
beneficially owned by the persons listed in Item 2 are as follows:
RS Investment Mgmt Co. LLC 7,793,450 23.3%
RS Investment Mgmt, L.P. 7,793,450 23.3%
RS Diversified Growth Fund 5,116,800 15.3%
All percentages in this table are based, pursuant to
13D-1(e) of the Securities Exchange Act of 1934, as amended,
on 33,501,459 shares of Common Stock of the Issuer
outstanding as of May 15, 2002.
RS Investment Mgmt Co. LLC is a Delaware Limited Liability
Company that is deemed to have shared dispositive power
over 7,793,450 shares of the Issuer.
RS Investment Mgmt, L.P. is a California Limited Partnership that
is deemed to have shared dispositive power over 7,793,450 shares of
the Issuer.
RS Diversified Growth Fund is an investment company that is a series
Of a Massachusetts Business Trust with shared dispositive power
Over 5,116,800 shares of the Issuer.
CUSIP No. 868587106 13D Page 7 of 9 Pages
The following is a list of transactions by the filing parties in the
last 60 days:
ACCT DATE SHARES AMT TYPE
DGF 06/24/2002 400 1190 open mkt purch
Sub-advised acct 06/24/2002 100 297 open mkt purch
Sub-advised acct 06/24/2002 200 595 open mkt purch
DGF 06/25/2002 19000 56050 open mkt purch
DGF 06/25/2002 4800 14520 open mkt purch
RS acct 06/25/2002 2800 8260 open mkt purch
RS acct 06/25/2002 700 2117 open mkt purch
Sub-advised acct 06/25/2002 500 1512 open mkt purch
Sub-advised acct 06/25/2002 1800 5310 open mkt purch
Sub-advised acct 06/25/2002 100 295 open mkt purch
Sub-advised acct 06/25/2002 300 907 open mkt purch
Sub-advised acct 06/25/2002 1300 3835 open mkt purch
DGF 06/26/2002 30300 81583 open mkt purch
RS acct 06/26/2002 4400 11847 open mkt purch
Sub-advised acct 06/26/2002 2900 7808 open mkt purch
Sub-advised acct 06/26/2002 300 808 open mkt purch
Sub-advised acct 06/26/2002 2100 5654 open mkt purch
DGF 06/27/2002 18700 51238 open mkt purch
DGF 06/27/2002 27900 72540 open mkt purch
RS acct 06/27/2002 1400 3836 open mkt purch
RS acct 06/27/2002 2100 5460 open mkt purch
RS acct 06/27/2002 1400 3836 open mkt purch
RS acct 06/27/2002 2100 5460 open mkt purch
Sep acct 06/27/2002 1400 3836 open mkt purch
Sep acct 06/27/2002 2100 5460 open mkt purch
Sub-advised acct 06/27/2002 1800 4932 open mkt purch
Sub-advised acct 06/27/2002 2700 7020 open mkt purch
Sub-advised acct 06/27/2002 100 260 open mkt purch
Sub-advised acct 06/27/2002 300 822 open mkt purch
Sub-advised acct 06/27/2002 500 1300 open mkt purch
DGF 06/28/2002 53200 156041 open mkt purch
DGF 06/28/2002 99600 278880 open mkt purch
RS acct 06/28/2002 4000 11732 open mkt purch
RS acct 06/28/2002 7500 21000 open mkt purch
RS acct 06/28/2002 4100 12026 open mkt purch
RS acct 06/28/2002 7600 21280 open mkt purch
Sep acct 06/28/2002 3900 11439 open mkt purch
Sep acct 06/28/2002 7400 20720 open mkt purch
Sub-advised acct 06/28/2002 5300 15545 open mkt purch
Sub-advised acct 06/28/2002 9800 27440 open mkt purch
Sub-advised acct 06/28/2002 100 293 open mkt purch
Sub-advised acct 06/28/2002 200 560 open mkt purch
Sub-advised acct 06/28/2002 900 2640 open mkt purch
Sub-advised acct 06/28/2002 1600 4480 open mkt purch
Sep acct 07/02/2002 2000 5193 open mkt purch
Sub-advised acct 07/02/2002 2700 7010 open mkt purch
Sub-advised acct 07/02/2002 200 519 open mkt purch
Sub-advised acct 07/02/2002 4000 10385 open mkt purch
Sub-advised acct 07/02/2002 10000 25963 open mkt purch
Sub-advised acct 07/02/2002 600 1558 open mkt purch
Sub-advised acct 07/02/2002 500 1298 open mkt purch
DGF 07/03/2002 25400 65672 open mkt purch
DGF 07/03/2002 24600 62115 open mkt purch
Sub-advised acct 07/03/2002 4900 12372 open mkt purch
Sub-advised acct 07/03/2002 5100 13186 open mkt purch
DGF 07/08/2002 4300 10658 open mkt purch
Sub-advised acct 07/08/2002 1300 3222 open mkt purch
DGF 07/09/2002 15400 36498 open mkt purch
Sub-advised acct 07/09/2002 4600 10902 open mkt purch
DGF 07/10/2002 40300 92626 open mkt purch
Sub-advised acct 07/10/2002 9100 20915 open mkt purch
RS acct 07/12/2002 4700 10622 open mkt purch
RS acct 07/12/2002 7300 16498 open mkt purch
Sub-advised acct 07/12/2002 1900 4294 open mkt purch
DGF 07/15/2002 8900 18067 open mkt purch
DGF 07/15/2002 900 1827 open mkt purch
DGF 07/15/2002 12400 24800 open mkt purch
RS acct 07/15/2002 2300 4669 open mkt purch
RS acct 07/15/2002 200 406 open mkt purch
RS acct 07/15/2002 6600 13398 open mkt purch
RS acct 07/15/2002 700 1421 open mkt purch
RS Internet Age 07/15/2002 5500 11097 open mkt sale
RS Internet Age 07/15/2002 5500 11097 open mkt sale
RS Internet Age 07/15/2002 7200 14527 open mkt sale
RS Internet Age 07/15/2002 7200 14527 open mkt sale
RS Internet Age 07/15/2002 2100 4237 open mkt sale
RS Internet Age 07/15/2002 7500 15000 open mkt sale
RS Internet Age 07/15/2002 14600 29199 open mkt sale
RS Internet Age 07/15/2002 400 800 open mkt sale
Sub-advised acct 07/15/2002 5000 10150 open mkt purch
Sub-advised acct 07/15/2002 500 1015 open mkt purch
Sub-advised acct 07/15/2002 7000 14000 open mkt purch
Sub-advised acct 07/15/2002 2200 4466 open mkt purch
Sub-advised acct 07/15/2002 200 406 open mkt purch
Sub-advised acct 07/15/2002 3100 6200 open mkt purch
DGF 07/16/2002 6700 13601 open mkt purch
RS acct 07/16/2002 2900 5887 open mkt purch
RS acct 07/16/2002 8400 17052 open mkt purch
Sub-advised acct 07/16/2002 3800 7714 open mkt purch
Sub-advised acct 07/16/2002 1700 3451 open mkt purch
DGF 07/18/2002 11100 26512 open mkt purch
RS acct 07/18/2002 4900 11704 open mkt purch
RS acct 07/18/2002 13900 33200 open mkt purch
Sub-advised acct 07/18/2002 6200 14809 open mkt purch
Sub-advised acct 07/18/2002 2800 6688 open mkt purch
DGF 07/19/2002 6200 15872 open mkt purch
DGF 07/19/2002 10000 25300 open mkt purch
DGF 07/22/2002 27300 60865 open mkt purch
DGF 07/22/2002 2100 4398 open mkt purch
Sub-advised acct 07/22/2002 400 838 open mkt purch
Sub-advised acct 07/22/2002 4700 10479 open mkt purch
DGF 07/23/2002 3700 7881 open mkt purch
Sub-advised acct 07/23/2002 600 1278 open mkt purch
RS acct 07/24/2002 7600 15105 open mkt sale
RS Info Age 07/24/2002 9500 18881 open mkt sale
RS Info Age 07/24/2002 5700 11328 open mkt sale
DGF 07/25/2002 8600 15606 open mkt purch
RS acct 07/25/2002 10000 19026 open mkt sale
RS Info Age 07/25/2002 3800 7230 open mkt sale
RS Info Age 07/25/2002 12100 23022 open mkt sale
RS Info Age 07/25/2002 4100 7801 open mkt sale
Sub-advised acct 07/25/2002 1400 2540 open mkt purch
RS acct 07/26/2002 9100 16728 open mkt sale
RS Info Age 07/26/2002 8000 14706 open mkt sale
RS Info Age 07/26/2002 10100 18566 open mkt sale
DGF 07/29/2002 14700 27930 open mkt purch
RS acct 07/29/2002 1000 2009 open mkt sale
RS acct 07/29/2002 22300 42369 open mkt sale
RS acct 07/29/2002 2300 4370 open mkt purch
RS acct 07/29/2002 20000 38000 open mkt purch
RS Info Age 07/29/2002 2000 4018 open mkt sale
RS Info Age 07/29/2002 4700 8930 open mkt sale
RS Info Age 07/29/2002 39000 74098 open mkt sale
RS Info Age 07/29/2002 1000 1900 open mkt sale
Sub-advised acct 07/29/2002 12900 24510 open mkt purch
Sub-advised acct 07/29/2002 12100 22990 open mkt purch
Sub-advised acct 07/29/2002 5000 9500 open mkt purch
DGF 07/30/2002 400 915 open mkt purch
DGF 07/30/2002 100 195 open mkt purch
RS acct 07/30/2002 11400 26079 open mkt purch
RS acct 07/30/2002 3600 7015 open mkt purch
RS acct 07/30/2002 8600 19673 open mkt purch
RS acct 07/30/2002 2800 5456 open mkt purch
Sub-advised acct 07/30/2002 800 1830 open mkt purch
Sub-advised acct 07/30/2002 300 585 open mkt purch
Sub-advised acct 07/30/2002 800 1830 open mkt purch
Sub-advised acct 07/30/2002 300 585 open mkt purch
Sub-advised acct 07/30/2002 700 1601 open mkt purch
Sub-advised acct 07/30/2002 200 390 open mkt purch
DGF 07/31/2002 200 492 open mkt purch
RS acct 07/31/2002 5100 12545 open mkt purch
RS acct 07/31/2002 3800 9347 open mkt purch
Sub-advised acct 07/31/2002 300 738 open mkt purch
Sub-advised acct 07/31/2002 300 738 open mkt purch
Sub-advised acct 07/31/2002 300 738 open mkt purch
DGF 08/01/2002 600 1517 open mkt purch
RS acct 08/01/2002 17300 43729 open mkt purch
RS acct 08/01/2002 13200 33366 open mkt purch
Sub-advised acct 08/01/2002 1200 3033 open mkt purch
Sub-advised acct 08/01/2002 1200 3033 open mkt purch
Sub-advised acct 08/01/2002 1100 2780 open mkt purch
DGF 08/02/2002 300 744 open mkt purch
RS acct 08/02/2002 10100 25062 open mkt purch
RS acct 08/02/2002 7600 18859 open mkt purch
Sub-advised acct 08/02/2002 700 1737 open mkt purch
Sub-advised acct 08/02/2002 700 1737 open mkt purch
Sub-advised acct 08/02/2002 600 1489 open mkt purch
DGF 08/05/2002 200 446 open mkt purch
RS acct 08/05/2002 5100 11385 open mkt purch
RS acct 08/05/2002 4000 8930 open mkt purch
Sub-advised acct 08/05/2002 400 893 open mkt purch
Sub-advised acct 08/05/2002 400 893 open mkt purch
Sub-advised acct 08/05/2002 300 670 open mkt purch
DGF 08/06/2002 300 756 open mkt purch
RS acct 08/06/2002 11300 28476 open mkt purch
RS acct 08/06/2002 8400 21168 open mkt purch
Sub-advised acct 08/06/2002 700 1764 open mkt purch
Sub-advised acct 08/06/2002 700 1764 open mkt purch
Sub-advised acct 08/06/2002 700 1764 open mkt purch
DGF 08/07/2002 63900 162843 open mkt purch
RS acct 08/07/2002 3700 9429 open mkt purch
RS acct 08/07/2002 2800 7136 open mkt purch
Sub-advised acct 08/07/2002 300 765 open mkt purch
Sub-advised acct 08/07/2002 3100 7900 open mkt purch
Sub-advised acct 08/07/2002 300 765 open mkt purch
DGF 08/08/2002 8700 23455 open mkt purch
RS acct 08/08/2002 500 1348 open mkt purch
RS acct 08/08/2002 400 1078 open mkt purch
Sub-advised acct 08/08/2002 400 1078 open mkt purch
DGF 08/09/2002 15200 37383 open mkt purch
DGF 08/09/2002 137000 312360 open mkt purch
RS acct 08/09/2002 900 2213 open mkt purch
RS acct 08/09/2002 8700 19836 open mkt purch
RS acct 08/09/2002 7600 17328 open mkt purch
RS acct 08/09/2002 800 1968 open mkt purch
Sep acct 08/09/2002 2700 6156 open mkt purch
Sep acct 08/09/2002 300 738 open mkt purch
Sub-advised acct 08/09/2002 300 684 open mkt purch
Sub-advised acct 08/09/2002 300 684 open mkt purch
Sub-advised acct 08/09/2002 700 1722 open mkt purch
Sub-advised acct 08/09/2002 6300 14364 open mkt purch
Sub-advised acct 08/09/2002 700 1722 open mkt purch
Sub-advised acct 08/09/2002 6400 14592 open mkt purch
Sub-advised acct 08/09/2002 2300 5244 open mkt purch
Sub-advised acct 08/09/2002 200 492 open mkt purch
Sub-advised acct 08/09/2002 4800 10944 open mkt purch
Sub-advised acct 08/09/2002 500 1230 open mkt purch
DGF 08/13/2002 2300 5347 open mkt purch
DGF 08/13/2002 2300 5359 open mkt purch
Sub-advised acct 08/13/2002 2700 6291 open mkt purch
Sub-advised acct 08/13/2002 2700 6277 open mkt purch
DGF 08/20/2002 2500 6102 open mkt purch
Sub-advised acct 08/20/2002 3000 7323 open mkt purch
DGF 08/21/2002 2200 5156 open mkt purch
DGF 08/21/2002 4500 10440 open mkt purch
Sub-advised acct 08/21/2002 2800 6562 open mkt purch
Sub-advised acct 08/21/2002 5500 12760 open mkt purch
DGF 08/22/2002 3500 9010 open mkt purch
Sub-advised acct 08/22/2002 4400 11327 open mkt purch
CUSIP No. 868587106 13D Page 8 of 9 Pages
ITEM 6
Please refer to Item 5.
ITEM 7
The following exhibits are filed herewith:
Exhibit A - Joint Filing Agreement
ITEM 8
SIGNATURE
After reasonable inquiry and to the best of my knowledge and belief, I certify
that the information set forth in this statement is true, complete and correct.
Dated: August 26, 2002
RS INVESTMENT MANAGEMENT CO. LLC
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
RS INVESTMENT MANAGEMENT, L.P.
By: RS Investment Management Co. LLC
General Partner
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
RS DIVERSIFIED GROWTH FUND
By: RS Investment Management, L.P.
Investment Adviser
By: RS Investment Management Co. LLC
General Partner
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
CUSIP No. 868587106 13D Page 9 of 9 Pages
EXHIBIT A
JOINT FILING AGREEMENT
The undersigned hereby agree that they are filing this statement jointly
pursuant to Rule 13d-1(f)(1). Each of them is responsible for the timely
filing
of the Schedule 13D and any amendments thereto, and for the completeness and
accuracy of the information concerning such person contained therein; but none
of them is responsible for the completeness or accuracy of the information
concerning the other persons making the filing, unless such person knows or has
reason to believe that such information is accurate.
Dated: August 26, 2002
RS INVESTMENT MANAGEMENT CO. LLC
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
RS INVESTMENT MANAGEMENT, L.P.
By: RS Investment Management Co. LLC
General Partner
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer
RS DIVERSIFIED GROWTH FUND
By: RS Investment Management, L.P.
Investment Adviser
By: RS Investment Management Co. LLC
General Partner
By: /s/ G. Randall Hecht
G. Randall Hecht
Chief Executive Officer